General Terms & Conditions
1. Customer account
If you plan to place an order via this website you may set up a user account.
Once you have established an account it will be accessible via an authorized e-mail address and a password chosen by the user. Please keep your user name and passwords secure.
2. Age limitations and minor
If you are under the age of 18, you are only permitted to set up a user account and place orders with the consent of your parents or an adult guardian.
3. General Ordering Information
Orders can be placed any time, 24 hours a day, seven days a week.
We can only fulfill an order if the delivery address is a home or office address in one of the countries we ship to. We do not ship to post boxes.
An order is placed once you click the “buy” button on the "Check out" page in the ordering process. By clicking the submit button, your order is sent to us and displayed. Once we have received your order, an automated confirmation of receipt will be sent to the e-mail address specified by you in the ordering process. The e-mail will contain your order number and the details of your purchase. The purchase agreement has now been completed. We reserve the right to refuse your order or to cancel the purchase agreement.
Products with just a short storage life remaining, are marked with BBD (Best before date) and the corresponding date. If necessary, ordered products can be changed for another brand which usually has the same price or is more expensive, and has the same ingredients.
4. Prices
All prices are in Euro and inclusive the value added tax (VAT).
The minimum order is 25 Euro (exclusive shipping fees).
We reserve the right to cancel a sale, in case there should have been any mistakes in the product description or pricing.
5. Payment
You can pay your order by PayPal. Please remember that your chosen PayPal address must be the same as your delivery address here.
You should pay your order immediately after you have placed it, because we will reserve the ordered goods for only 4 working days maximum. Passed 4 days, we will cancel your order. If you should place orders without paying them several times, we reserve the right to cancel your user account.
6. Shipping fees and conditions
Shipping costs are applied per order. The exact shipping costs depend on the weight of your products ordered. For details on the rates please check the section “shipping fees” on this website. Our times of delivery are approximate and are not binding. Bank holidays may extend the delivery time.
In the rare case the parcel is damaged: Please write a notice on the delivery note which the parcel courier will make you sign to confirm the delivery. Then take pictures of the damaged products and get in touch with our Customer Service by answering your order confirmation. We will refund the unusable goods.
If the parcel should reach you totally destroyed, tell the courier that you don’t take it like this and you don’t accept it. If possible, take a picture. Then the parcel will be sent back. If such incident should happen, please contact us immediately, telling us day and time the courier tried to deliver you the order. We will send new parcel or refund the order.
In case you want to change the place of delivery while the parcel is on its way already, you will have to contact the parcel service by yourself and bear all the additional cost.
If you live somewhere we do not deliver to, but you nevertheless place an order, we will charge an administration fee of 1 Euro and we will charge the corresponding paypal fee we will not get back, and then return the rest of the money.
Orders which are on the way already, and suddenly become delayed due to Force Majeure cannot be cancelled. We shall not be liable for any damage as a result of any delay or failure to deliver due to any act of God, act of yours, embargo or other governmental act, regulation or request, fire, accident, power outage, strike, slowdown or other labor difficulties, war, riot, act of terrorism, delay in transportation, defaults of common carriers, inability to obtain necessary labor, materials or manufacturing facilities or, without limiting the foregoing, any other delays beyond our control. In the event of any such delay the approximate indicated date of delivery shall be extended for a period equal to the time lost because of the delay. Your exclusive remedy for other delays and for our inability to deliver for any reason, shall be cancellation of your order.
The right of withdrawal does not apply for perishable goods, cosmetics or medical products.
7. Severability clause
If any term or provision of these conditions is found invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term of this order or invalidate or render unenforceable such term in any other jurisdiction.
